Cancellation Policy

Version 2.0 · Effective November 10, 2026

This Cancellation Policy is part of, and incorporated into, the Venku Terms of Service. It applies to every booking made through the Site or Application on or after the Effective Date. The version in effect when your booking is confirmed governs that booking. If this policy conflicts with a host's listing terms on the non-refundable deposit, force majeure, refunds after a trip begins, or payment disputes, this policy controls. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Booking Payments and the Non-Refundable Deposit
1.1 Nothing is charged until the host approves your booking request. Once the host approves, the full amount shown at checkout is charged. That amount includes Opportunity Fees, User Fees and applicable Taxes.
1.2 Fifty percent (50%) of the Opportunity Fees is a non-refundable deposit (the "Deposit"). The Deposit is not refunded in any cancellation covered by this policy. The only exceptions are a host cancellation for reasons within the host's control (Section 4) or where the law requires a refund.
1.3 The other fifty percent (50%) of the Opportunity Fees (the "Balance") is handled as described in Sections 2 through 4.
1.4 Venku's User Fees (technology and service fees) are non-refundable, except under Section 4 or where the law requires a refund.

2. Hunter-Initiated Cancellations
2.1 If you cancel a confirmed booking, you forfeit the Deposit.
2.2 The Balance is handled under the cancellation terms agreed to at checkout. Under those terms, the host may refund the Balance, keep it, or apply it as a credit toward a future trip.
2.3 Each of the following counts as a hunter-initiated cancellation:
you fail to draw, buy or qualify for a required tag, license or permit;
your illness, injury, travel problems, or work or personal conflicts;
you don't arrive by the Check-In Time (a "no-show"); and
the host removes you from the trip for breaking the host's rules, safety instructions or the law.
2.4 A no-show, or a removal under Section 2.3, forfeits all amounts paid.

3. Force Majeure Cancellations
3.1 A "Force Majeure Event" is an event beyond the host's reasonable control that prevents the trip or makes it unsafe or impractical as booked. Examples include:
wildfire, flood, severe storm, earthquake or other natural disaster;
extreme weather that makes hunting unsafe;
government orders, area closures, or permit or land-access revocations that affect the host;
public health emergencies; and
war, terrorism or civil unrest.
3.2 None of the following is a Force Majeure Event:
ordinary weather variability;
game movement or animal behavior;
harvest results; and
a hunter's tag or license problems, which fall under Section 2.4.
3.3 If a Force Majeure Event cancels a trip or prevents it from going ahead:
(a) The Deposit is non-refundable. Neither Venku nor the host is obligated to refund it.
(b) The Balance becomes a credit toward a rescheduled trip with the same host. If the host cannot offer a reasonably comparable date within twelve (12) months of the original trip date, the Balance will be refunded, less User Fees.
(c) A host may choose to offer more generous terms.
3.4 If a Force Majeure Event interrupts a trip already in progress, nothing is refunded for days already provided. The unused portion is handled under Section 3.3(b), in proportion to the days not provided.
3.5 This section does not excuse a host's willful misconduct, gross negligence or material misrepresentation.

4. Host-Initiated Cancellations (Not Force Majeure)
If a host cancels a confirmed booking for a reason within the host's control, you will receive a full refund of all amounts paid, including the Deposit and User Fees. This doesn't apply if you agree in writing to reschedule or to accept a credit. The host remains responsible to Venku under the Terms of Service for any amounts already paid out to the host.

5. No Refunds After a Trip Begins
5.1 Once a trip begins at the Check-In Time, no refunds are issued for dissatisfaction with conditions, game, harvest, lodging, food or guide performance. No refunds are issued if you choose to leave early. Hunting and fishing success is never guaranteed.
5.2 Raise any concern with the host during the trip so it can be addressed. If it isn't resolved, notify Venku through Venku messaging or at terms@venku.com within twenty-four (24) hours of the issue arising, while the trip is still in progress. A concern first raised after the trip ends is not grounds for a refund.
5.3 Material failure to deliver. If a host materially fails to provide what the listing described (for example, no guide, no lodging, or no access to the listed property), report it during the trip under Section 5.2 and include photos or other evidence. Venku may help mediate. Any remedy is provided by the host.

6. Rescheduling and Credits
Credits apply only to trips with the same host and depend on availability. Any price difference between the original and rescheduled trip must be paid. A credit expires twelve (12) months after the original trip date unless the host offers a longer period in writing. Credits cannot be transferred and have no cash value, except as provided in Section 3.3(b).

7. Host Listing Terms, Contracts and Waivers
A host's cancellation terms apply only if they are published on the listing and shown to you at checkout. A host may ask you to sign a contract or waiver before or during the trip. Those documents may govern safety, conduct and liability, but they do not change your cancellation or refund rights under this policy.

8. Trip Insurance
Hunters are strongly encouraged to buy travel and cancellation insurance. Insurance is the main protection for the Deposit and for personal circumstances such as illness, injury, travel disruption or a failed tag draw.

9. Payment Disputes and Chargebacks
9.1 If you have a question or concern about a charge, contact Venku at terms@venku.com before contacting your card issuer or bank. Allow Venku ten (10) business days to respond.
9.2 You agree not to dispute a charge for a booking that was cancelled, rescheduled, credited or completed in line with this policy. Doing so breaches the Terms of Service.
9.3 Venku may submit its booking records to your card issuer or bank. These records include your acceptance of this policy and the Terms of Service, with timestamp, IP address and account details, as well as your communications and trip records.
9.4 If you file a dispute in breach of Section 9.2, Venku may suspend your account and cancel pending bookings. Venku may also seek to recover the disputed amount and any dispute fees, as permitted by law.
9.5 Venku may require payment by bank transfer (ACH) for bookings above an amount shown at checkout.

10. How to Cancel
Cancel through your Venku account or Venku messaging. A cancellation takes effect when Venku receives it, as shown by Venku's timestamp.

11. Changes to This Policy
Venku may update this policy. The updated version applies to bookings confirmed on or after its effective date. A booking stays governed by the version in effect when it was confirmed.